The purpose of Dopers Fashion Made in Italy is to guarantee your full satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within fourteen (14) days from the day you received the products purchased on dopers.it. The items must be delivered to the carrier within fourteen (14) days from the date on which you provided to the seller your decision to withdraw from the contract. Products can be returned by dispatching the package through the shipping agent indicated by Doper'S Fashion Made in Italy (GLS, UPS or BRT), or through another shipping only after completing the Return Form (with the form type in accordance with Article . 49, paragraph 4 of the Consumer Code) that are online in the Customer Service to get the return number (the Seller will send you confirmation by e-mail of receipt of the request for withdrawal transmitted by the Return Form) or having drawn up and sent to the Seller other unequivocal statement of your decision to terminate the contract, without prejudice, in the second hypothesis, which will remain your responsibility to prove the correct and timely exercise of the right of withdrawal. In some specific cases, duly reported in the Return Form, you can change the elected leader to another.
I. Conditions for exercising the right of withdrawal
The right of withdrawal is exercised properly if they are fully adhered to the following conditions:
to. The Return Form submitted directly online through the website dopers.it or other unequivocal statement about your decision to withdraw from the contract must be properly completed and provided to the Seller within fourteen (14) days of receipt of goods. Communication can be sent, within the same period, by registered letter to the Doper'S Fashion Made in Italy, Via Milopiro n. 26, Bucciano (BN) or by telegram, to confirm, at your discretion, by registered letter with acknowledgment of receipt within forty-eight hours;
b. the products have not been used, worn, washed or damaged;
c. the identification tag is still attached to the products with the disposable seal;
d. Products must be returned in their original packaging (in the case of audio CDs, books, design objects, designer toys and games, the packaging must be original seal; if you want to make a kit, you have to return all the items that its component);
is. return items must be delivered to the carrier within fourteen (14) days from the day you have communicated to the Seller's your decision to terminate the contract
f. products must not be damaged
If you have complied with all the conditions required, Doper'S Fashion Made in Italy will refund the full price of the purchased products, remaining at your charge only the cost of the return, that is to say those for the return to Doper'S Fashion Made in Italy of the products purchased, except that Doper'S Fashion Made in Italy you have expressly relieved of these costs at the time of purchase and the additional condition that you make use of the forwarding agent indicated in the Return Form. If you decide to use the courier chosen by Doper'S Fashion Made in Italy for the shipment of products purchased (UPS or BRT) you will not, however, perform in person the payment of costs of the return, it will be Doper'S Fashion Made in Italy to pay , on your behalf, the UPS courier or BRT, holding a redemption amount equal to the cost previously incurred for the delivery to your home the products purchased. In case however you decide to use a different shipping you must make personally pay the costs of return.
You will be contacted if your return will not be accepted because it does not comply with the above conditions riportatealle letters a), e) and f) of paragraph. In this case, you can choose to have the products delivered at your expense. If you refuse this shipment Doper'S Fashion Made in Italy reserves the right to retain the products and the amount corresponding to the purchase price of the products.
Visitors are also contacted if your return will not be accepted because it does not comply with conditions imposed in subparagraphs b), c) and d) of previous paragraph. In this case, you can choose whether to accept the deduction of repayment, it will be notified, due to a decline in the value of products returned, or whether to have the products delivered at your expense. If you refuse this shipment Doper'S Fashion Made in Italy reserves the right to retain the products and the amount shown for the deduction of refund, due to the decrease in value of the returned product.
II. Timing and procedures for reimbursement
After Dopers Fashion Made in Italy will have received the returned products and checked that all the requirements have been met, you will receive an email confirmation of acceptance of the return, or, if it is found that there was a decrease in the value of the returned products, you will receive an email in which you will be informed of the amount deducted by way of deduction of repayment. Whatever the mode of payment you used (credit card / debit card, cash on delivery), the refund is activated Doper'S Fashion Made in Italy as quickly as possible, and no later than fourteen (14) days from the date on which became aware of your right of withdrawal, once it verified that the withdrawal is made in compliance with the conditions imposed.
The time period for crediting or returning the amount you paid for the purchase of products depends on the method of payment used:
- Purchase by credit card / debit: the time required to display the refund depends on the institution that issued the card. Please note that the value date of the crediting shall be the same, so you will not suffer any loss in terms of bank interest.
- Purchase by PayPal: refunds will be credited to your PayPal account and will be immediately visible. The actual reimbursement to the credit card from your PayPal account depends on who issued the card.
- Cash on delivery: the refund is the account given by you, so the time of redemption depends on the correctness of your entries; normally the chargeback occurs within fourteen (14) days.
If present, the repayment of the sums will be executed against those who made the payment.
III. Conditions for the exchange of products
In some specific cases, duly reported in the return form, as an alternative to exercising the right of withdrawal, you will have the opportunity to change the products purchased by others, rather than to obtain a refund of its price.
The requested changes will take place within the following provided:
to. They may be subject to change only those products purchased, for which it will be expressly provided for this possibility in the Return Form;
b. you can ask for a change of one or more products purchased only with products of the same model, with size and / or different color. In any case, the options available for the change will be given in the Return Form;
c. you can ask for a change of one or more products purchased no later than fourteen (14) working days from the date of delivery, by filling in the return form, to be sent electronically to Doper'S Fashion Made in Italy within that period. The products change must be delivered to the carrier within fourteen (14) days from the day you have communicated to the Seller your decision to change products.
d. you can make a single change request for each product purchased;
is. Products for which request the exchange should be returned to Doper'S Fashion Made in Italy in their original packaging, unused, or worn, washed or damaged, and the identification tag must still be attached with the disposable seal;
f. the products to be changed as part of a single order must be sent to Doper'S Fashion Made in Italy in a single shipment. Doper's Fashion Made in Italy, in fact, reserves the right not to accept products from the same order, shipped to the change at different times.
If all the above conditions are properly respected, once completed and submitted the return form containing your request to change, Doper'S Fashion Made in Italy will take over the same request replacement sending an e-mail confirmation to this effect.
IV. Timing and procedures for change
After Dopers Fashion Made in Italy will have received the products you wish to change and checked that all the requirements set out above have been met, Doper'S Fashion Made in Italy will check the actual availability of the products at its stores in the size and / or color that you selected.
In the event that the product or products selected for the change might not be available at its stores, Doper'S Fashion Made in Italy can not accommodate your request for a change and thus wants to refund the price of the product or products originally purchased and not replaceable , as provided in Section I and II of this statement.
In the event that the product or products selected exchange becomes available, Doper'S Fashion Made in Italy can accommodate your request for a change and thus wants to send you an e-mail confirming shipment of replacement products. The expedition will take place in this case within thirty (30) days from the date on which Doper'S Fashion Made in Italy will be aware of your change request, when satisfied that the same is by respecting the conditions above in Section III of this statement. Shipping costs of substitutes will be borne by Doper'S Fashion Made in Italy, which will choose its carrier.
Where the price of the purchased product is lower or higher than the price of the product selected for the change, it will not be entitled to any refund and / or burden for the difference.
You will be contacted if your change request can not be accepted because it does not comply with conditions imposed in Section III of this notice. In this case, you can choose to have the products mean that change at your expense. If you refuse the shipment, Doper'S Fashion Made in Italy reserves the right to retain the products and also using one of the above assumptions in Section I of this disclosure, may also deduct the amount corresponding to the purchase price the product itself, or the amount shown for the deduction of refund, due to the decrease in value of the returned product.
The product or replacement product may be the subject of subsequent restitution pursuant to and within the limits indicated in the previous Sections I and II.
V. Product identification tag
All products offered for sale by dopers Fashion Made in Italy have an identification tag attached with a disposable seal, which forms part of the property. We invite you to try the product without removing the tag or seal.
VI. GLS, UPS o BRT
Returns can be shipped by GLS, UPS or BRT indicated by Doper'S Fashion Made in Italy, using the pre-printed label that enclosed in the package. This method will allow Doper'S Fashion Made in Italy to pay, on your behalf, shipping and to verify at all times where your package. Contact GLS, please contact UPS or contact BRT to schedule pickup. If you decide to use, for the return of products, a carrier other than the one indicated by Doper'S Fashion Made in Italy, you will need to make in person to pay the costs of the return and remain at your charge the responsibility in case of loss or damage of the products during transport.
VII. Consumer Code
These Conditions for exercising the right of withdrawal, which form an integral part of the General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No 6 September 2005. 206 on consumption in Chapter I ° "Of the consumer rights in contracts'.